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  • Reports to: Account Manager
    Department: Brokerage Operations
    FLSA Status: Exempt
    Status: Full Time
    Reports To: Manager, Brokerage Operations

    Position Summa

    The Account Manager is responsible for handling all operations from load entry to rate approvals to all levels of customer service on specific customer accounts.

    Duties and Responsibilities:

    • Oversee the day to day operations for specific customer accounts.
    • Provide exceptional customer service on assigned accounts.
    • Build shipments for customers as necessary.
    • Provide spot rate quotes to customer accounts.
    • Build relationships with customer’s day to day contacts.
    • Handle accounts receivable (AR) operations for customer.
    • Provide rate approvals for carrier representatives.
    • Schedule pickup and delivery appointments as needed.

    Job Requirements

    Education and Experience:

    • Bachelor’s degree or equivalent work experience
    • Experience using software Microsoft Products (Word, Excel, Outlook, etc.)
    • Customer service experience

    Preferred qualifications

    • At least one year Account Management or Customer Service experience

    Essential Qualifications:

    • Demonstrated organizational and analytical skills
    • Strong interpersonal skills
    • Excellent verbal and written communication skills
    • Ability to work effectively with all levels of the organization
    • Ability to multi-task
    • Strong customer service orientation, ensuring needs and deadlines are met in a timely fashion
    • Demonstrate a positive, proactive, and motivated attitude
    • Strong problem solving skills
    • Demonstrated ability to act as a team player

    Physical Demands:

    • While performing the duties of this job, the employee is regularly required to talk or hear.
    • May be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or crouch as needed.
    • Specific vision requirements include the ability to see at close range, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Language Skills

    • Ability to read, write and speak English proficiently

    Work Environment:

    • The position typically operates in a standard office environment.
    • This position routinely uses office equipment such as computers, phones, photocopiers, file cabinets, and fax machines.

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