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  • Job title: Central Dispatcher

    FLSA: Exempt

    Reports to: Central Dispatch Manager

    Department: Central Dispatch (CD)

    Status: Full Time


    Position Summary

    The Central Dispatcher is responsible for planning the system/road trucks in a geographic region. In addition to managing the region’s inbound equipment, the role provides support for the coverage of the base terminal’s freight in that region while also handling the region’s Central Dispatch customer freight. The position’s main task is planning and ensuring utilization of trucks away from their home terminal by communicating with drivers and dispatchers to meet a revenue goal per week set by the Company. The role maintains current customers and grows new customers and lanes established by Sales and Pricing departments.

    Duties and Responsibilities:

    • Monitor the region’s freight needs on a continuous basis.
    • Plan several days in advance of delivery to maximize utilization for the driver to meet a weekly revenue goal.
    • Communicate booking, updates, and order entry with customers, brokers, and 3rd party logistics.
    • Match and assign the trucks delivering in the area to their next work assignment.
    • Communicate to the driver’s home terminal and the terminal responsible for the shipment, if applicable.
    • Support the region by offering assistance if there are break downs, trailer repositioning, and any other daily operational issues.
    • Ensure loads sent via email or electronically through a computer system are entered in a timely manner.
    • Build relationships with customers over the phone, through email, and in person to build Central Dispatch revenue.
    • Provide rates to customers who offer lanes, and collect demurrage and accessorial charges for loads hauled.
    • Ensure billing information is provided to customers within 24 hours of loads delivered.
    • Work with the billing department on any items they may need resolution.

    Job Requirements

    Education and Experience:

    • High school diploma or GED
    • Trucking / tank truck or Logistics experience

    Preferred qualifications

    • Associate’s or bachelor’s degree

    Essential Qualifications:

    • Strong attention to detail, thoroughness
    • Courteous and considerate telephone skills
    • Proven ability to multi-task
    • Demonstrated organizational skills
    • Strong interpersonal skills
    • Proven verbal and written communication skills
    • Demonstrated ability to interact with varying levels of the workforce , vendors, and customers
    • Strong problem solving skills
    • Demonstrated ability to act as a team player

    Language Skills

    • Ability to read, write and speak English proficiently

    Physical Demands:

    • While performing the duties of this job, the employee is regularly required to talk or hear.
    • May be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or crouch as needed.
    • Specific vision requirements include the ability to see at close range, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Work Environment:

    • The position typically operates in a standard office environment.
    • This position routinely uses office equipment such as computers, phones, photocopiers, file cabinets, and fax machines.

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    At Heniff, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Heniff treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability.