Careers

Careers Search

We hire truck drivers, mechanics, loaders, tank washers and other office jobs!

  • Job title: Central Dispatcher

    FLSA: Exempt

    Reports to: Central Dispatch Manager

    Department: Central Dispatch (CD)

    Status: Full Time

     

    Position Summary

    The Central Dispatcher is responsible for planning the system/road trucks in a geographic region. In addition to managing the region’s inbound equipment, the role provides support for the coverage of the base terminal’s freight in that region while also handling the region’s Central Dispatch customer freight. The position’s main task is planning and ensuring utilization of trucks away from their home terminal by communicating with drivers and dispatchers to meet a revenue goal per week set by the Company. The role maintains current customers and grows new customers and lanes established by Sales and Pricing departments.

    Duties and Responsibilities:

    • Monitor the region’s freight needs on a continuous basis.
    • Plan several days in advance of delivery to maximize utilization for the driver to meet a weekly revenue goal.
    • Communicate booking, updates, and order entry with customers, brokers, and 3rd party logistics.
    • Match and assign the trucks delivering in the area to their next work assignment.
    • Communicate to the driver’s home terminal and the terminal responsible for the shipment, if applicable.
    • Support the region by offering assistance if there are break downs, trailer repositioning, and any other daily operational issues.
    • Ensure loads sent via email or electronically through a computer system are entered in a timely manner.
    • Build relationships with customers over the phone, through email, and in person to build Central Dispatch revenue.
    • Provide rates to customers who offer lanes, and collect demurrage and accessorial charges for loads hauled.
    • Ensure billing information is provided to customers within 24 hours of loads delivered.
    • Work with the billing department on any items they may need resolution.

    Job Requirements

    Education and Experience:

    • High school diploma or GED
    • Trucking / tank truck or Logistics experience

    Preferred qualifications

    • Associate’s or bachelor’s degree

    Essential Qualifications:

    • Strong attention to detail, thoroughness
    • Courteous and considerate telephone skills
    • Proven ability to multi-task
    • Demonstrated organizational skills
    • Strong interpersonal skills
    • Proven verbal and written communication skills
    • Demonstrated ability to interact with varying levels of the workforce , vendors, and customers
    • Strong problem solving skills
    • Demonstrated ability to act as a team player

    Language Skills

    • Ability to read, write and speak English proficiently

    Physical Demands:

    • While performing the duties of this job, the employee is regularly required to talk or hear.
    • May be required to stand, walk, sit, use hands to feel; reach with hand and arms, and stoop, kneel or crouch as needed.
    • Specific vision requirements include the ability to see at close range, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

    Work Environment:

    • The position typically operates in a standard office environment.
    • This position routinely uses office equipment such as computers, phones, photocopiers, file cabinets, and fax machines.

    Click Here to Apply

    At Heniff, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Heniff treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability.


  • Full Job Description

    Job Title: Driver Manager Trainee
    Department: Terminal Operations
    Reports to: Terminal Manager
    Status: Full Time
    FLSA: Non-Exempt

    Position Summary

    The Driver Manager Trainee is responsible for assimilating the needs and request of our customers with the delivery capabilities of our fleet. This trainee capacity position is in a corporate 24-hour dispatch setting.

    Duties and Responsibilities:

    • Participates in a training program which includes, but is not limited to, formal and informal; lectures, seminar, demonstrations, applications, evaluations, and examinations to acquire the knowledge, skills, and abilities needed to perform dispatch duties.
    • Studies, retains, and successfully demonstrates the knowledge, skills, and abilities acquired through training.
    • Receives, answers, and initiates requests for information from drivers, other employees, customers, police/fire units, and the general public.
    • Work with terminals to assigns resources to meet customer requirements under company and regulatory agency mandates
    • Enters complete and accurate data about the customer’s orders into the computer system
    • Communicates with customers, employees and other terminal locations to ensure customer’s requirements are met while getting the most efficient use of available resources
    • Handles emergency and non-emergency situations
    • Checks drivers’ hours of service and maintenance condition reports of selected equipment
    • Expected to learn and abide by DOT regulations, safety policies, and other Regulatory bodies having jurisdiction over motor carriers.

    Job Requirements

    Education and Experience:

    • High school diploma or GED required
    • This position will involve becoming proficient in the full range of dispatch/customer service function operation on behalf of Superior Carriers and its other operating units. Monthly evaluations will be completed in order to move towards promotion to an exempt Dispatcher.
    • Must be able to work a flexible schedule and some weekends. There will also be opportunities to fill in other shifts as needed to cover for vacations, sick time, or projects. Schedule may be changed at any time based on the business needs and the sole discretion of management.
    • Ability to work in a fast paced and stressful environment

    Preferred qualifications:

    • Experience with Microsoft Office Suite is highly desired
    • Fluent in Spanish is a plus

    Essential Qualifications:

    • Strong interpersonal skills
    • Excellent verbal and written communication skills
    • Strong problem solving skills
    • Demonstrated ability to act as a team player and get involved in all aspects of the business function

    Language Skills

    • Ability to read, write and speak English proficiently

    Physical Demands:

    • Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of the telephone, computer, and personal contact
    • Must be able to read, write, and communicate
    • While performing the duties of this job, the employee is frequently required to sit, talk, and hear
    • The employee is occasionally required to stand, reach and bend and lift and carry up to ten pounds
    • Close vision ability to look at a computer screen for long periods of time is required

    Work Environment:

    • The position typically operates in a standard office environment.
    • This position routinely uses office equipment such as computers, phones, photocopiers, file cabinets, and fax machines.

     

    At Heniff, we believe our biggest asset is our people. We are proud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. Heniff treats all candidates and employees with respect and does not discriminate in our recruiting, hiring, and promoting processes and general treatment during employment, including on the basis of actual or perceived race, creed, color, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability.